Refund policy

Custom & Personalized Orders (Final Sale)

All orders containing custom text, logos, or personalized designs are final sale and non-refundable.

We cannot accept returns, offer exchanges, or issue refunds for custom items if the final product matches the approved design and shows no manufacturing defects. Specifically, no refunds will be granted for:

  • Accurate Execution: Items printed correctly with the text, logo, or design supplied or approved by the customer.

  • Placement & Orientation: Items printed with the correct placement, angle, and alignment as specified in the print proof.

  • Color Accuracy: Items produced using the correct color profiles and design files provided.

  • Customer Errors: Spelling mistakes, typos, low-resolution artwork provided by the customer, or incorrect size/garment selection by the customer.

Proofing & Order Approval

Before production begins, customers are responsible for thoroughly reviewing all digital proofs, mockups, and order details.

Once an order or proof is approved and sent to production, no changes can be made, and the order cannot be canceled or refunded.

Manufacturing Defects & Printing Errors

We take pride in our quality. If we make an error on our end, we will gladly fix it.

You are eligible for a free reprint or a full refund if your item arrives with a genuine mistake made by our production team, such as:

  • Physical damage or defects to the item prior to use.

  • A clear printing error where the final product materially differs from the approved proof (e.g., incorrect design printed, wrong color applied, wrong item shipped, or incorrect placement/angle not matching the proof).

How to Report an Issue

If your order arrives damaged or with a production error on our part, please notify us within 7 days of delivery.

  1. Email our support team at printonsolutions@gmail.com with your order number in the subject line.

  2. Include a brief description of the issue.

  3. Attach clear photos showing the defect, damage, or printing discrepancy alongside a photo of the entire product.

Once verified, we will prioritize reprinting and shipping your replacement at no additional cost to you, or process a refund if a reprint is not possible.